SHIPPING & RETURNS
At Willow & buds we ensure all our products are made of the highest quality. However, if our products do not meet this high standard of excellence or if you’re unsatisfied, we are happy to refund or exchange items in accordance with the terms outlined below.
Delivery charges will apply to exchanges. Unfortunately, we cannot accept returns or exchanges on merchandise that was purchased on sale, special orders or large furniture items unless faulty. Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
MAKING A RETURN / EXCHANGE
All returns must be approved by willow & buds. In the event of a return, please contact us via email to [email protected] with the word RETURN or EXCHANGE in the subject. If you require an exchange, please state the colour and/or size that you require.
Please make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage as unfortunately, we cannot be responsible for lost or damaged returns.
Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you are returning an item that is either deemed to be faulty or if we have mistakenly sent you the incorrect item.
Damage/defect claims must be made within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be honoured after 5 days. Contact us for a return authorisation on damaged items and we will process a claim or issue a replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Seven day cooling off period
In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost. Your statutory rights are not affected by our returns policy.